About our company:

Westward Rope and Wire has been established in Exeter for over 25 years. Our shop is located on the Marsh Barton Industrial Trading Estate. Full address and map on how to find us (click here)

Making an order:

 Ordering online from Westward Rope and Wire is easy. All card transactions take place on a secure server and we accept all major Credit and Debit cards, plus PayPal. Just add the required items to your shopping basket by pressing the ‘add to cart’ button and then follow the simple steps from the prompts displayed. When ordering please ensure you have ordered the correct size, length or colour. You will be asked to select the shipping destination before proceeding to the checkout. This is done in the 'View Basket' page. Setting the shipping destination allows us to calculate the shipping charge. Once your shipping has been set, click on 'Checkout' and you will be asked for a few relevant details that we need to complete the order. 

On receipt of your order, we will send you an order confirmation email with an order number. Usually we need 24 hours following the day of order to pick, prepare and despatch.  If ordering a customised item such as a mooring strop or spliced rope we will need a little longer to prepare your purchase should it need to be made to order. In this case please allow 2-3 days. When your order is packed to go a despatch confirmation email is sent to you. If sent by a courier a tracking number is also sent. 

Our Couriers then need 24-48 hours to complete delivery. Lighter items sent by Royal Mail are not trackable.

As a guide, disregarding the time of order, allow three to four working days for receipt. It may be faster or occasionally a day longer. Any long term out of stocks, normally due to supplier issues, will be notified. 

Rope Orders:

Natural Ropes are made from natural fibres, it is likely this type of rope rope will absorb some moisture if used outside. It will shrink when wet and lengthen when it’s dry.  Please allow approximately 10% in total length. Also the diameter of the rope is measured during manufacture whilst the rope is under tension so the finished product may have a larger diameter than stated. For example a 24mm rope will actually measure up to 27mm when not under tension and the fibres are relaxed.

IMPORTANT: The price (unless otherwise stated) is per metre of rope. Please enter the desired quantity in the QTY field and this will be shipped as one continuous length unless specifically requested otherwise. 

Please note that we are unable to exchange or refund rope orders that have been cut to length or customised in any way, such as splicing work.


Ordering by Telephone:

Just call the shop on 01392433564 and talk directly to one of our knowledgeable staff (Mon-Fri 8:30am – 5pm or Sat 9am-1.00pm). If you require any more information on ordering from Westward rope and wire please email us at info@westward-group.co.uk or give us a call. 

Creating an Account:

When you place your first order and fill in all your details our website will automatically create an account for you using your e-mail address as your username. Your password will also be automatically generated and e-mailed to you. Once you have logged in you can then alter your password to something you can remember.

Credit Card Payments:

When your confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in case either we have made a mistake in pricing, or we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security:

When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any website. We do not see your number or store it anywhere. The money transaction is handled by "SagePay". Neither Westward Rope and Wire or SagePay pass your details to any third party.

Tax Charges:

All prices include VAT where applicable.

VAT number: GB 824533046

Back Orders:

If your item is not in stock, we will endeavour to get it to you as soon as possible. We will contact you with the option of cancelling if you would rather not wait.

Guarantee:

We endeavour to supply all goods exactly as advertised on our website and promise not to 'switch sell' i.e. substitute another similar product, without prior consent.

Returns Policy:

Your rights to return goods are protected under the "EU Distance Selling Directive" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Note: If you have made an error in ordering a 'custom' i.e. bespoke product then you are not entitled to a refund. We will however look more favourably on your situation if you are reordering the correct item and offer you a partial credit depending on how 'saleable' we deem the item that you are returning.

Cookies:

Cookies are used on this shopping site to keep track of the contents of your shopping basket and to store delivery address etc. However, your credit card details are not seen or stored by us at all. Cookies are also used after you have logged on as part of the process. You can turn off cookies within your browser by going to "Tools - Internet options - Privacy" and selecting to block cookies. If you turn off cookies you will be unable to place orders or benefit from other features that use cookies.